Customer Service Supervisor
3.
6 Full-time 2 hours ago Full Job Description GENERAL SUMMARY Starting Salary:
$50,835.
16/annual minimum - $63,543.
94/annual midpoint (Depending on qualifications) To supervise, assign, review and participate in the work of staff responsible for providing Utility billing, collection and customer service; to coordinate the operations of the Utility Billing and Collections office; and to perform a variety of technical and analytical tasks relative to the collections function.
You can search for this position's full job description here.
SUPERVISION General supervision is provided by the Manager of Accounting Services.
Responsible for supervision of staff and daily operations within the Utility billing and collections division.
ESSENTIAL DUTIES AND RESPONSIBILITIES All behaviors comply with the Code of Conduct and Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual.
Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.
Supervise a team of assigned customer service representatives and ensure compliance with city guidelines for excellence in customer service.
Train new employees in the city's policies, procedures, and best practices.
Monitor and review calls or other types of communication between customer service representatives and customers.
Organize and oversee the schedules and work of assigned staff and approve bi-weekly payroll timesheets.
Ensure staff are informed and trained for any changes to services and fees.
Research, develop, administer and monitor new projects and activities.
Provide analytical data and reports related to new projects/activities when requested by upper management.
Identify opportunities for improving billing and collection processes including electronic programs; review with the Manager of Accounting and appropriate management staff.
Provide weekly reports and analysis to the Manager of Accounting on delinquent accounts including payment plan statistics.
Collect data and prepare reports on customer complaints and inquiries.
Provide information to the Manager of Accounting with possible solutions or suggestions for improvement.
Monitor the Aging Report and reconcile the receivables to the General Ledger monthly.
Plan, direct, coordinate and review the billing and collection of utilities and trash cart sales; supervise the preparation of and processing of billings and deposits for new and terminated commercial and residential accounts; coordinate and supervise activities related to trash cart sales and delivery; verify information including meter reading for correct billing; coordinate timely data entry for solid waste administrative fees assessed; analyze and determine un-collectible accounts receivable; authorize billing adjustments for accounts as necessary; approve refunds for accounts.
Review work orders for meter readings including new and revised accounts.
Participate in the preparation and administration of the Utility Billing office budget; submit budget recommendations; monitor expenses.
Maintain records for appropriate retention period as required by law.
Conduct performance evaluations that are timely and constructive.
Handle discipline and termination of employees as needed and in accordance with company policy.
Perform other duties as assigned.
OTHER DUTIES AND
Responsibilities:
Provide administrative support to assist other staff in the completion of their duties and responsibilities; provide training and direction as needed.
Compose, prepare and review a variety of memorandums, correspondence, reports, public notices, surveys and documents as assigned; complete various forms and surveys; photocopy, mail or fax materials as necessary.
Perform other duties as assigned.
MINIMUM JOB REQUIREMENTS EDUCATION High School Diploma or GED.
Four-year college degree preferred EXPERIENCE Five years of supervisory or management level responsibility in billing and collections.
Three years of increasingly responsible experience in finance or accounting administration.
LICENSES AND CERTIFICATES Possession of a valid driver's license.
WORK SCHEDULE 40 hour work weeks Monday - Friday; 8:
00 a.
m.
- 5:
00 p.
m.
Additional hours may be necessary PHYSICAL REQUIREMENTS / WORK ENVIRONMENT This position does not require a physical for employment.
Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Full-time 2 hours ago Full Job Description GENERAL SUMMARY Starting Salary:
$50,835.
16/annual minimum - $63,543.
94/annual midpoint (Depending on qualifications) To supervise, assign, review and participate in the work of staff responsible for providing Utility billing, collection and customer service; to coordinate the operations of the Utility Billing and Collections office; and to perform a variety of technical and analytical tasks relative to the collections function.
You can search for this position's full job description here.
SUPERVISION General supervision is provided by the Manager of Accounting Services.
Responsible for supervision of staff and daily operations within the Utility billing and collections division.
ESSENTIAL DUTIES AND RESPONSIBILITIES All behaviors comply with the Code of Conduct and Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual.
Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.
Supervise a team of assigned customer service representatives and ensure compliance with city guidelines for excellence in customer service.
Train new employees in the city's policies, procedures, and best practices.
Monitor and review calls or other types of communication between customer service representatives and customers.
Organize and oversee the schedules and work of assigned staff and approve bi-weekly payroll timesheets.
Ensure staff are informed and trained for any changes to services and fees.
Research, develop, administer and monitor new projects and activities.
Provide analytical data and reports related to new projects/activities when requested by upper management.
Identify opportunities for improving billing and collection processes including electronic programs; review with the Manager of Accounting and appropriate management staff.
Provide weekly reports and analysis to the Manager of Accounting on delinquent accounts including payment plan statistics.
Collect data and prepare reports on customer complaints and inquiries.
Provide information to the Manager of Accounting with possible solutions or suggestions for improvement.
Monitor the Aging Report and reconcile the receivables to the General Ledger monthly.
Plan, direct, coordinate and review the billing and collection of utilities and trash cart sales; supervise the preparation of and processing of billings and deposits for new and terminated commercial and residential accounts; coordinate and supervise activities related to trash cart sales and delivery; verify information including meter reading for correct billing; coordinate timely data entry for solid waste administrative fees assessed; analyze and determine un-collectible accounts receivable; authorize billing adjustments for accounts as necessary; approve refunds for accounts.
Review work orders for meter readings including new and revised accounts.
Participate in the preparation and administration of the Utility Billing office budget; submit budget recommendations; monitor expenses.
Maintain records for appropriate retention period as required by law.
Conduct performance evaluations that are timely and constructive.
Handle discipline and termination of employees as needed and in accordance with company policy.
Perform other duties as assigned.
OTHER DUTIES AND
Responsibilities:
Provide administrative support to assist other staff in the completion of their duties and responsibilities; provide training and direction as needed.
Compose, prepare and review a variety of memorandums, correspondence, reports, public notices, surveys and documents as assigned; complete various forms and surveys; photocopy, mail or fax materials as necessary.
Perform other duties as assigned.
MINIMUM JOB REQUIREMENTS EDUCATION High School Diploma or GED.
Four-year college degree preferred EXPERIENCE Five years of supervisory or management level responsibility in billing and collections.
Three years of increasingly responsible experience in finance or accounting administration.
LICENSES AND CERTIFICATES Possession of a valid driver's license.
WORK SCHEDULE 40 hour work weeks Monday - Friday; 8:
00 a.
m.
- 5:
00 p.
m.
Additional hours may be necessary PHYSICAL REQUIREMENTS / WORK ENVIRONMENT This position does not require a physical for employment.
Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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